Backfeed

Backfeed is a user feedback reporting platform. Backfeed aggregates user data for your products, services, and experiences, providing a centralized location to iterate on your projects with user-driven insights and planning.

Backfeed is composed of:

• Organizations: The highest level, representing a company or group.
• Projects: Each organization can house multiple projects, representing different products or services.
• Feedback Items: Each project contains feedback submissions, which include:
  • Upvotes/downvotes from the community
  • A discussion section for comments and collaboration

Features

• Feedback Aggregation: Collect and categorize feedback from multiple sources, ensuring a streamlined workflow for product teams.
• Prioritization Tools: Rank feedback based on user demand, impact, and urgency, making it easier to decide what to build next.
• Roadmap Planning: Communicate product direction by turning feedback into actionable roadmap items.
• User Voting & Discussion: Each feedback item includes upvotes/downvotes and a community discussion section for comments.
• Analytics & Insights: Gain deep insights into user needs and engagement trends (planned).
• API Access: Integrate Backfeed seamlessly into your existing infrastructure with a powerful API (planned).

Getting Started

1. Sign Up & Create an Organization Get started by signing up and creating a new organization. This serves as the central hub for managing projects and feedback.
2. Create a Project Within your organization, set up projects to track feedback for specific products or services.
3. Customize Your Feedback Board Configure your board to allow public submissions, internal feedback, or a mix of both. Set up categories to organize feedback effectively.
4. Invite Your Users Share your feedback board with users, customers, or internal teams. Encourage them to submit suggestions and vote on existing ideas.
5. Review & Prioritize Use Backfeed’s prioritization tools to filter, sort, and rank feedback based on importance and feasibility.
6. Plan & Execute Convert prioritized feedback into roadmap items, assign tasks to your team, and start building based on user demand.

Integrations (Planned)

Backfeed plans to support integrations with popular tools like:

• GitHub
• Linear
• Jira

API & Webhooks (Planned)

Backfeed will offer a fully-featured API for developers looking to extend its functionality. Webhooks will allow real-time notifications and automation with your existing stack.